Administrator
Posted 04/07/2024 by Randstad Sourceright
Job title: Administrator
Location: Manchester (On-Site)
Contract length: 6 months initial contract
Working hours: Monday - Friday; 08:30-16:30
Pay rate: £14.59 per hour
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Administrator on behalf of a leading professional services company.
Job purpose:
We are seeking a resourceful and detail-oriented Administrator to join the established team on an initial 6-month contract basis. The Coordination team is the front line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements.
Responsibilities:
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Processing all required spare parts orders and expediting requests for upcoming projects
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Placing large parts orders for Projects
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Providing support to other DI businesses for procurement activities.
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Management and stock takes for PPE
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Maintenance and support for OneSRM.
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Providing administration Support for Coordination and Field Services.
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Maintaining a telephone pick up rate defined by the business and documented in a SLA.
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Supporting call logging all contract calls received etc.
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Ensuring the compliance with the relevant KPI targets.
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Ensures a high quality standard of the ticket / activity / iBase / customer database entries.
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Monitor customer satisfaction requirements
Qualifications/Experience:
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A background in Customer Service or a Customer facing role would be highly beneficial
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Experience working in fast paced environment
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Excellent interpersonal skills, in particular telephone skills.
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Experience using SAP or similar Accounting software
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Excellent communication skills with the ability to communicate with managers and customers.
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General MS Office Suite - Outlook/Excel etc
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Attention to detail - ordering specific equipment
RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us.
If this isn’t the role you’re looking for right now, please visit our contractor portal where you will see all of our live roles and communities.
- Type:
- Contract, Temporary
- Start Date:
- ASAP
- Contract Length:
- 6 month rolling
- Contact Name:
- Login or register to view
- Job Reference:
- SIE1JP00033360
- Job ID:
- 221946380
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