Neighbourhood Response Officer

• Job Type: Full-time
• Location: Bolton, CW4
• Temporary contract
• Salary Range: £17 per hour PAYE £21 per hour Umbrella
• Hybrid Working

We are recruiting a Neighbourhood Response Officer for the biggest housing association in the UK.

Purpose: to ensure our neighbourhoods are desirable places for residents. The role involves understanding local needs, collaborating with teams, resident groups, and external partners to maintain clean, safe, and well-maintained estates. You will be instrumental in addressing and preventing anti-social behaviour and supporting vulnerable customers.

Day-to-Day Responsibilities:

• Develop and implement neighbourhood plans and local offers.
• Conduct regular estate inspections, prioritising fire safety risk assessment follow-up work.
• Collaborate with local residents' groups to enhance community facilities, activities, and events.
• Work with local partners on neighbourhood safety and anti-social behaviour (ASB) issues.
• Liaise with departments on neighbourhood improvements and services.
• Visit customers in breach of their tenancy or lease agreement.
• Support customers requiring additional tenancy sustainment.
• Conduct property viewings, sign-ups, and tenancy assignments.
• Represent the organisation in court and provide witness statements as required.
• Manage evictions and attend stay hearings.
• Perform property condition checks for mutual exchanges, notice periods, or planned visits.
• Assist with major incidents and tenant decanting processes.

Required Skills & Qualifications:

• Customer-focused with a passion for community work.
• Ability to develop effective relationships with colleagues and external agencies.
• Confident working independently with a solution-focused mindset.
• Quick learner with the motivation to achieve results.
• Proactive and creative in problem-solving.
• Resilient and positive towards change and new ways of working.
• Excellent communication skills, adaptable to different audiences.

Experience:

• Proven experience in delivering excellent customer service.
• Experience engaging with customers in person.
• Experience collaborating with external partners.
• Track record of working to plans and targets.
• Ability to exercise sound judgement.

Other Requirements:

• Availability for major incident response at short notice.
• Commitment to equality, diversity principles, and practices.
• Full driving licence with use of own vehicle.
• Flexibility to work early evenings and occasional weekends.

To apply for the Neighbourhood Response Officer position, please submit your CV and cover letter to Wendy at Reed.