Job Description

part time 15hrs Saturday and Sunday 9-5.30pm

Brook Street is looking for enthusiastic individuals with a `can do` attitude for numerous part-time 15hrs customer focused roles for a Public Sector client based in Andrew Square, Edinburgh
Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months` period, with the option to move on to a fixed-term contract.
£12.00 PH

If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!
As the right candidate, you will have:
" Excellent communication and interpersonal skills
" The ability to develop and maintain good working relationships with colleagues
" Basic IT skills, as appropriate systems training will be provided
" Effective problem-solving skills and be a team player who constantly displays commitment and flexibility
" Excellent organisational skills with great attention to detail
" The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence
" The ability to understand and apply corporate policies and procedures consistently
Desirable, but not essential, experience in:
" Working in a customer-facing environment
" Working in a high-volume processing environment.
The role will require you to:
" Capture and digitise information as part of a process
" Act as a first point of contact for customers
" Manage customer expectations, interact and display professionalism at all times.
" Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
" Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.