Customer Service Executive

Location: Edinburgh

Shift hours: As part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week + overtime.

Role Summary

This is an exciting customer facing role, looking after retail customers, and becoming an integral member of the highly motivated and friendly team.

Essential Responsibilities

• Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively.

• Complete standard processes efficiently.

• Deal with customers face to face to deliver good service and develop repeat business.

• Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome.

• Complete daily administrative work as required, both accurately and on a timely basis.

• Maintain a safe clean working environment in line with health and safety requirements.

• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.

• Provide accurate information to customers.

• Qualify potential customers and manage risk.

• Contribute to an ongoing positive team environment.

• Undertake additional work as required to meet and exceed the expectations of the customers.

Qualifications/ Requirements

• Competent with Excel and Word and ability to learn systems quickly.

• Willingness to work flexibly to meet business and customer needs promptly and effectively.

• Attention to detail.

• A calm and analytical approach to problem solving.

• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.

• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.

• Ability to work under pressure.

• Ability to build strong relationships with internal teams and external customers.