Customer Accounts Representative - Expiring soon!
Posted 24/01/2024 by Switch2
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you! We're on the lookout for a dynamic and customer-focused individual to join our team as a Customer Accounts Representative in Shipley, West Yorkshire.
As a Customer Accounts Representative, you will oversee credit billing cycles, manage exceptions, and ensure timely delivery of key performance indicators, updates, and contractual obligations. You will handle time-critical customer and meter data, addressing issues from start to finish with a commitment to first-time resolution (FTR). You will respond to customer and client interactions via various channels, identifying needs, promoting digital self-help, and enhancing overall customer experience. You will also escalate and log complaints, adhering to policies and timescales. As an ambassador of our team ethos, you will collaborate across the business for seamless resolutions to customer inquiries, proactively addressing feedback on social media. Additionally, you will support new team members by providing guidance and fostering a collaborative team environment.
Hours of Work: Full-Time
Customer Accounts Representative Requirements:
Switch2 is the UK's most experienced and capable provider of end-to-end solutions for heat networks.
In our careful hands, backed by our years of experience and our helpful expertise, your community heating scheme can become a real asset to your organisation.
We make a success of heat networks owned by local authorities, housing associations and private developers. We help to optimise energy efficiency, manage renewable energy, and focus on well-performing schemes, whilst minimising costs to the resident.
Ready to kick-start your next big career move? If you've got the skills and passion for our Customer Accounts Representative, don't wait - apply now!
As a Customer Accounts Representative, you will oversee credit billing cycles, manage exceptions, and ensure timely delivery of key performance indicators, updates, and contractual obligations. You will handle time-critical customer and meter data, addressing issues from start to finish with a commitment to first-time resolution (FTR). You will respond to customer and client interactions via various channels, identifying needs, promoting digital self-help, and enhancing overall customer experience. You will also escalate and log complaints, adhering to policies and timescales. As an ambassador of our team ethos, you will collaborate across the business for seamless resolutions to customer inquiries, proactively addressing feedback on social media. Additionally, you will support new team members by providing guidance and fostering a collaborative team environment.
Hours of Work: Full-Time
Customer Accounts Representative Requirements:
- Proficient in Microsoft office suite
- Proficient in navigating social media platforms
- Conflict resolution
- Excellent communication both verbal and written with proven problem-solving skills
- Able to prioritise in a multi-tasking environment
- Ability to respond appropriately under pressure
- Able to listen and show empathy
- Excellent keyboard skills, ensuring accurate data entry Maintain thorough and accurate customer service records
- Work collaboratively as part of a wider team
Switch2 is the UK's most experienced and capable provider of end-to-end solutions for heat networks.
In our careful hands, backed by our years of experience and our helpful expertise, your community heating scheme can become a real asset to your organisation.
We make a success of heat networks owned by local authorities, housing associations and private developers. We help to optimise energy efficiency, manage renewable energy, and focus on well-performing schemes, whilst minimising costs to the resident.
Ready to kick-start your next big career move? If you've got the skills and passion for our Customer Accounts Representative, don't wait - apply now!
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 5828157
- Job ID:
- 220977930
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