Customer Support Representative - Expiring soon!
Posted 24/01/2024 by Switch2
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, we have an exciting opportunity for you! We are actively seeking a dedicated and enthusiastic Customer Support Representative to join our bustling team in Shipley, West Yorkshire.
As a Customer Service Representative, your primary focus will be handling customer and client interactions promptly and professionally across various channels. Your responsibilities will include escalating and addressing complaints, ensuring end-to-end resolution of queries, and promoting digital self-serve channels. Efficient management of workstreams is essential to meet and exceed KPIs. Collaboration across the business is emphasized to provide seamless resolutions, and flexibility is required for additional operational support activities. Regular feedback on services and systems is provided to enhance the overall customer experience and mitigate potential risks.
Hours of Work: Full Time
Customer Support Representative Requirements:
Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks.
Heat networks are a key part of the government's net zero carbon targets as they distribute heat or cooling from a central source to multiple customers. Heat networks can use renewable energy sources and although currently, they supply heat to only 2% of homes and businesses, by 2050 this is planned to be 20%.
Ready to elevate your career? If you're confident that you've got what it takes to thrive as a Customer Support Representative, don't wait any longer- apply now!
As a Customer Service Representative, your primary focus will be handling customer and client interactions promptly and professionally across various channels. Your responsibilities will include escalating and addressing complaints, ensuring end-to-end resolution of queries, and promoting digital self-serve channels. Efficient management of workstreams is essential to meet and exceed KPIs. Collaboration across the business is emphasized to provide seamless resolutions, and flexibility is required for additional operational support activities. Regular feedback on services and systems is provided to enhance the overall customer experience and mitigate potential risks.
Hours of Work: Full Time
Customer Support Representative Requirements:
- Excellent communication skills. The ability to liaise with both Customers, clients and Engineers via the telephone and email in a highly organised and professional manner.
- Ability to work on own initiative
- Target driven
- Customer focussed
- Problem solving skills
- Proficient in navigating Social Media Platforms
- Real Team Player - we adopt a collaborative approach
- Proficient in Microsoft Office
- Minimum 2 years' experience in Customer Service
- Educated to GCSE 'O' level standard or NVQ level 2 or 3 in customer service or administration
Switch2 Energy is the UK's most experienced and capable provider of end-to-end solutions for heat networks.
Heat networks are a key part of the government's net zero carbon targets as they distribute heat or cooling from a central source to multiple customers. Heat networks can use renewable energy sources and although currently, they supply heat to only 2% of homes and businesses, by 2050 this is planned to be 20%.
Ready to elevate your career? If you're confident that you've got what it takes to thrive as a Customer Support Representative, don't wait any longer- apply now!
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 5851146
- Job ID:
- 220977927
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