Salary: £25,000 - £28,500 per annum

Hours: Typical hours for this role are 8am-4pm.

With 22 years of leading industry experience, SMS Environmental Ltd provides vital water and air hygiene services to domestic and commercial customers throughout the UK. On a mission to provide the best service to our clients and each other, we are on an exciting growth journey and now has never been a better time to get on board.

Due to internal progression, we are now hiring for a new Regional Service Delivery Team Leader to join our positive and supportive team in our Derby Office. 

Our role will engage across our UK wide Account Managers, management team and our board to provide/obtain information and reports on a regular and ad-hoc basis regarding operations team delivery. You will also be supervising and driving high performance of a small coordination team, providing feedback and reporting team strengths and weaknesses to the relevant Area Manager.

Your exciting new role will also deliver:

• Partnering across Operations Coordinators to schedule works to required deadlines, ensuring effective utilisation / calendar management of our PPM team.
• Support Area Managers in hiring, including interviewing and shortlisting.
• Train new team members in line with company standards. 
• Adhere to deadlines by communicating expectations to team members, setting goals, motivating team members, and disciplining where necessary.
• Create unallocated reports and Engineer reporting.
• Book Engineer parking and manage vehicles.
• Ensure timely completion of Job processing (self completion or delegation). 
• Assist managers with supervisory duties.
• Flexible to provide assistance across operational requirements.

Requirements

Your career experience:

You’ll process prior experience leading a team within an operational or administrative role, able to build key working relationships and managing escalations. You will be comfortable engaging in a small team in a quiet office in a scenic area of Derby, able to utilise your customer relation, problem solving and team management skills.

Essential:

• Previous supervisory and team leadership experience within an operational role.
• Skills within a customer service delivery environment. 
• Understanding of requirements for working in a high compliance organisation. 
• Experience creating service delivery reports for senior management, including KPI and SLA reporting.
• Continuous process improvement and experience working within a matrix organisation. 
• Good IT knowledge, including experience with Google and Microsoft suite. 
• Disclosure and Barring Service clearance (ability to pass a DBS check).

Desirable:

• Full UK driving licence
• Water Hygiene industry knowledge or experience
• NEBOSH or Health and Safety qualification
• Legionella Risk awareness qualification

Applicants must be able to provide evidence of their Right to Work in the UK. 

All roles at  SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.

Benefits

SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:

• Competitive salary
• 30 days holiday including bank holidays
• Enhanced sick, maternity & paternity pay
• Employee Assistance Plan including a 24/7 free confidential helpline
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
• Extra bonus holiday for birthday on completion of 2 years’ service
• Private Health Cover or Alternative Cash Plan on completion of 2 years' service
• Cycle to work scheme
• Long service rewards from 1 years' service
• Free eye check
• Support to gain further training and qualifications

Background on SMS:

For more than 22 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.

Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City & Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials, and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.

All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City & Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.

SMS Environmental employs over 216 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell (South Oxfordshire), Derby, Cardiff, and Glasgow.

If this sounds like you, we would love to hear from you – click Apply Now!

SMS Environmental is committed to recruiting, retaining and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates.