Thamesfield Retirement Village, based in Henley On Thames is on the lookout for a Facilities Manager who will support the development of Village estates plan to meet the grounds, maintenance and  housekeeping needs for residential and communal areas.

You will ensure buildings, fixtures, fittings, equipment and grounds are attractive, safe and enjoyable for our residents, customers and visitors. Whilst also providing a cost-effective domestic cleaning and maintenance service to residents. You will set the standards for the Estates team, to deliver a consistently excellent service within budget.  

Main Responsibilities:

Customer Service, People Management, Property Maintenance and Health and Safety

• Ensuring the village teams are meeting the highest levels of service, building relationships with our residents, championing their experience, taking on board their feedback and managing their expectations. 
• Ensuring that issues are dealt with in an efficient and professional manner, whilst balancing the financial constraints of the business. 
• To provide support to individual residents in respect of ad hoc issues as they arise, directing individuals to other appropriate agencies / service providers  as appropriate. 
• To work collaboratively with the Village Residents’ Association and its elected Committee and Officers. 
• In conjunction with the General Manager, to prepare and monitor the annual budgets for grounds, gardening, preventative and reactive maintenance the Village
• Responsibility for the maintenance and general upkeep of all buildings and all mechanical and electrical plant within the Village. 
• Responsibility for the maintenance and general upkeep of all grounds within the Village. 
• Responsible for the cleanliness levels within the Village. 
• Responsibility for all safety & security aspects relating to the village. 
• Set out a programme of routine and preventative maintenance throughout the village covering both communal and Residents’ own areas
• To ensure the provision of a safe environment for Residents, staff and visitors. 
• To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work. 
• Organises and coordinates people and operations, planning rotas and cover to meet wage budget
• Provides feedback from residents and customers to the management team, informing the development and improvement of attractive additional services that will sell well.

What we are looking for in our successful Facilities Manager?

• Previous experience in a similar role or environment
• People management experience
• Holds self and others accountable to meet commitments
• Plans and prioritises work to meet commitments aligned with RVG goals
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Consistently achieves results, even under tough circumstances
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Secures and deploys resources effectively and efficiently
• Builds strong Resident and customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

In return we offer:

• Pro-rota holidays plus bank holidays off
• Full sick pay after you have been with the company 3 months
• Medicare, after 3 months
• Birthday Leave
• Pension Scheme
• Life Assurance
• Discounted Gift Cards
• Plus much more