Application Support - Urgently needed

York (Mostly Remote)

Up to £38k

A dynamic and forward-thinking company is seeking an enthusiastic and skilled Application Support professional to join their team. The company values innovation, collaboration, and a commitment to providing top-tier service to their clients.

The Application Support Specialist will be responsible for providing exceptional 1st and 2nd line support for applications. This involves handling inquiries and issues via phone and email, ensuring timely and effective solutions. Technical expertise with SQL scripts and basic networking is crucial for diagnosing and resolving application-related problems.

Key Responsibilities:

• Provide 1st and 2nd line support for application issues via phone and email.
• Diagnose and troubleshoot application problems, ensuring timely resolution.
• Ideally you can write and execute SQL scripts to manage and manipulate data.
• Assist with basic networking tasks to ensure seamless application performance.
• Collaborate with the development team to escalate and resolve complex issues.
• Document support activities, solutions, and best practices.
• Maintain a high level of customer satisfaction through professional and courteous interactions.

Requirements:

• Proven experience in an application support role, preferably at 1st and 2nd line levels.
• Proficiency in writing and executing SQL scripts.
• Basic understanding of networking principles and troubleshooting.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Experience with remote support tools and techniques.

If you believe you have the necessary skillset, please apply for immediate consideration.