We're seeking a dynamic individual to join our client as a Customer Success Associate based near Skipton.

Responsibilities:

• Build strong customer relationships and proactively outreaching to customers to enhance their customer journey.
• Delivering professional and engaging customer facing presentations via online meetings for all CPOMS/Raptor products to discuss, current partnership, and identifying areas of additional value.
• Identify at-risk customers and collaborate on retention strategies with sales and product teams.
• Facilitate smooth onboarding and provide ongoing trusted customer relationships to maximize value.
• Coordinate cancellations to provide a positive experience for customers transitioning from the company/products.
• Efficiently manage and resolve escalations by identifying root causes, coordinating with relevant teams, and ensuring timely and effective solutions.
• Strategic customer interaction utilising Calls to Action and adopting processes to improve product usability and customer satisfaction.
• Maintains in-depth knowledge of our products and stays up to date with ongoing product releases 

Skills, Qualifications and Experience:

• Grade C (or equivalent) or above in Maths and English is essential. Highly motivated individual seeking to establish and grow their career in Customer Success.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• High degree of professionalism. The ideal candidate executes consistently, is highly dependable, and always approaches situations with a positive, customer-centric attitude.
• This is a high-volume position. The individual must be a self-starter with strong organisational and time management skills, self-directed, and able to handle multiple priorities within demanding timeframes.
• Excellent interpersonal skills.
• Previous experience in the Education sector is desirable.
• Previous experience with customer support advantageous.