Team Leader - Customer Service

Salary: £35k+ DOE
Location: Leeds, West Yorkshire

Permanent Opportunity, Full time working hours

We are currently representing a growing and forward-thinking company in Leeds, with offices all across the country. The company are looking to continue on their successful growth strategy and work with the best brands and businesses across Europe.

Become part of an experienced team, working with piers with expertise across the industry, providing you with a career opportunity and ability to progress.

The Key Duties of the Customer Service Team Leader

• Ensure smooth running of the day to day function so that customer's orders are managed efficiently and accurately
• Monitor and report the Customer Service Teams performance to ensure objectives and KPIs are achieved whilst maintaining appropriate standards of professional behavior are adhered to.
• Establish working relationships with key external customer's, internal & external auditors and internal Target Market Managers to define and understand their needs and work to help realise them.
• To ensure the functional processes and the application of them minimise the non-value activities of Goods Returns, Credit Notes, Pricing Queries and Concerns Management
• The recruitment, selection and induction of appropriate personnel to the team to ensure the function maintains the appropriate levels of stable versus turning resources
• To ensure adherence to all people management are completed in line with company policy and systems; ranging from:
• Regular meetings with Senior CSC's with minutes & actions
• Regular 1:1 meetings to review RFT performance. Ensure minutes are recorded for each meeting in particular if the individual is underperforming.
• Implement and manage PIP (personal improvement plan) for team members who are underperforming
• Managing behaviours within the team in line with company policies

The Key Requirements of the Customer Service Team Leader

• SAP Knowledge beneficial
• Relevant product knowledge beneficial
• Minimum of 5 years Customer Service Experience and an ability to work with colleagues and customers at all levels necessary
• Ability to establish clear expectations supporting employee engagement and motivation with high level sof emotional intelligence to provide support and coaching to team

If you are interested in the role, and want to know more, please apply or call the Leeds Business Support Team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.