Ecosurety are looking for an articulate, logical, and personable account manager, with strong organisational skills and the ability to absorb technical information, to deliver a high level of customer service to our members.

The account manager will be responsible for being the first point of contact with our members. The role will involve providing technical guidance, delivering excellent customer service to ensure member retention, adding value through consultative sales and efficient delivery of new services to existing members. The role will involve direct management of a large number of members. Working as part of the Client Services team, the ideal candidate will also be a strong team player and help support junior members, ensuring member retention, engagement, and growth.

Ecosurety is an industry leading environmental focussed company of approximately 80 people, based in the heart of Bristol’s vibrant city centre, with a mission to accelerate change towards an environmentally and socially sustainable world. Our clients are many of the UK big brands and retailers, often facing big challenges over their use of packaging. We are a Certified B Corp, committed to balancing profit with our social and environmental impact.

Job Description:

• Account management of c. 50 members
• Maximise sales opportunities and profitability of memberships, and identifying opportunities within the Helpdesk Membership
• Respond to members’ enquiries for information, and sustain a high level of member satisfaction
• Assisting/supporting Client Services Administrators with technical queries
• Ensure regular contact with members, including onsite meetings around the UK as required
• Ensure the member database and records are kept up to date
• Manage/oversee members’ data submissions for regulatory deadlines
• Deliver key messages to members about market factors that affect their business
• Engage members in projects and campaigns Ecosurety are involved in
• Plan and deliver professional training events

Person Specification:

• Strong customer service focus
• Great people skills and ability to create business opportunities
• Strong organisation, IT and administrative skills
• High level of compliance and attention to detail
• Consistent and logical approach to completing tasks and following procedures
• Effective communication skills; able to deliver challenging messages when needed
• Able to work collaboratively both internally and externally
• Persistent in problem solving and seeing tasks through to completion
• Self-controlled and non-confrontational when handling challenging situations
• Proactive and fast learner, able to take on new (often technical) information quickly
• Willing to occasionally travel and stay away from home
• Able to attend Bristol office a minimum of 3 days/week

The successful candidate must be well aligned with the Ecosurety Values Framework. Specifically, we will be looking for examples of: Responsibility; Clarity; Proactivity.

Package:

• Salary £28,000 - £29,000 per annum
• 12 month fixed-term contract, full time
• 28 days holiday plus 8 bank holidays and the option to buy up to 5 more
• 5 x salary life insurance, 7% employer pension contribution, up to 10% bonus, employee health cash plan, paid sick leave, critical illness cover, 2 weeks workcation, options to buy additional holiday or unpaid leave, 3 days volunteer leave, happy to talk flexible working, remote working, wellbeing support, great office location, £250 home working set up payment.
• Hybrid working. At least 2 days required in office.

REF-215 366