The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Location: Parking Offices, Drover's Way Car Park, Drovers Way, St Albans, AL3 5EB
Salary: £24,983 up to £26,668 inclusive annual salary + up to 19.7 percent employer pension contribution.
Contractual hours: 37
Basis: Full time
Job Ref: P1650, P1665 and P1657

About the role

You will be based in the district’s car park office and be responsible for carrying out patrols of the car parks and streets. Part of these roles includes issuing penalty charge notices to vehicles if appropriate in accordance with relevant legislation, guidance, and good practice. Previous experience or knowledge of Traffic Regulations, legislation surrounding parking matters and principles of good enforcement is desired, but not essential as full training will be provided.

As part of the role you will be provided with professional development training in the City and Guilds Level 2 Qualification in Parking Enforcement (if you do not already hold this qualification) within your six months’ probation period.

About you

We are looking for individuals who:

• love working outdoors
• enjoy meeting new people and working for the community
• enjoy working independently on the job but are also a supportive and enthusiastic team player
• have great communication and customer service skills

You must be self-motivated, work in a pro-active manner and be able to provide excellent service in a dynamic environment. Good general IT skills are desired, and you should have good attention to detail with the ability to keep clear and concise records. We are looking for people who are strong verbal communicators, with a customer-centred approach, who can remain calm and deal with conflict in a sensitive manner.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award-winning market and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

26.5 days basic annual leave (increasing with service) + bank holidays.
Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers

Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
Staff Parking Permit
Reimbursement of professional fees
Comprehensive development and training
Discounted membership at selected local sports and fitness centres
Access to discounts and benefits via online platform

This post is subject to a Basic Disclosure Check.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 22 July 2024
First interviews are scheduled for w/c: 5 August 2024

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.

REF-(phone number removed)