Account Manager

• Office based in City of London, Canary Wharf.
• Hybrid, flexible pattern.
• Full training offered + Commission OTE
• Usual office hours 9-5.30pm Mond - Friday.

PURPOSE OF THIS ROLE:

The purpose of this role is to build and maintain strong, long-lasting relationships with assigned clients, serving as their primary contact for inquiries, issues, and escalations. The role involves proactive monitoring of client engagement, identifying up-selling and cross-selling opportunities, and collaborating with internal teams to ensure client satisfaction and retention of key accounts.

KEY RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with assigned clients.
• Serve as the key point of contact for customer inquiries, issues, and escalations.
• Management of outplacement referral queries and new client set up forms and project implementation documents.
• Understand customer needs and objectives to help them achieve their goals.
• Proactively monitor Outplacement take-up rates and engagement, identifying opportunities for upselling or cross-selling additional services.
• Collaborate with internal teams, including sales, delivery and operations, and support, to ensure customer satisfaction and drive service improvements.
• Identify cross selling opportunities.
• Conduct regular check-ins with customers to review progress, gather feedback, and address any concerns.
• Provide training and guidance to HR teams and Managers/Leaders on service features and best practices.
• Serve as a product, company, and industry ambassador, keen on educating clients on the capabilities of Right Management
• Develop and maintain customer success metrics and KPIs to track performance and identify areas for improvement.
• Ensure DSO and NO PO levels are reduced through proactive management of aged debt.
• Advocate for the customer internally, championing their needs and priorities.
• Stay informed about industry trends and best practices in customer success and share insights with the team.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintain a revenue base by coordinating projects with clients, managing the account retention and renewal.

SKILLS REQUIRED:

• Proven experience in a customer-facing role, such as customer success, account management, or sales.
• Strong communication and interpersonal skills
• Excellent problem-solving skills, with a proactive and solution-oriented approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• A can-do attitude focused on Account plan objectives and RM strategic goals.

PLEASE APPLY TODAY AND A MEMBER OF THE TEAM WILL BE IN TOUCH!

At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.