Who are MKL and why you should work with us

At MKL we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most exciting and ground-breaking products including Intelligent Machine Control (iMC) and Hybrid Excavators reducing our customers fuel usage. 

We value our local community – with wanting to improve lives and minimising environmental impact being at the top of our lists.

We are continuously building a culture where enthusiastic and motivated people (just like you!) can construct a life-long career, within a reputable brand. Known for our quality and innovation, we are regularly searching for talented individuals to join our diverse, and friendly team.

Come and join us to make good products even better – we’d love to hear from you!

About the role

Background and details:

You will be based in our Redditch Depot working within our brilliant Service team. A key part of your role will be to support each Service Supervisor in Redditch in the efficient and effective running of the service team, by allocating workloads to mainly Routine Maintenance Engineers and responding to customer service requirements. Therefore, you will be highly organised and have excellent communication skills.

Duties and responsibilities:

• To support the Service Supervisor in the efficient and effective running of each service team,
• Ownership of the Regions customers Servicing process which includes:
• Weekly monitoring of Komtrax systems to identify our customers service requirements
• Open service jobs with parts identification and ordering.
• Schedule and delegate workloads effectively to Routine Maintenance Engineers – coordinating with the Service Supervisor.
• Ownership of the walk around inspections and issuing of associated customer quotes.
• Service job processing to invoice on completion of the service activity
• Assist in managing customer queries and resolve issues in coordination with the Service Supervisor
• To support the PSSR (when required) in raising customer quotes
• Answer calls and redirect to relevant persons.
• Data processing.
• Contacting customers via phone and email.
• General Administrative duties.
• Filing documents

Experience and Qualifications:

• Worked in similar environment previously (Workshop / Field based planning)
• GCSE’s or equivalent
• Excellent customer relations experience
• Ability to work under pressure and strong communication skills
• IT literate
• Experience of Heavy plant and machinery – desirable
• Technical knowledge of Komatsu products – desirable

What we can offer you

• Competitive Salary
• Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
• Employee Assistance Programme
• Pension Scheme
• Career development/progression
• Death in service benefit