Personal Injury Secretary

Ashford

£23,000-£24,000

Full-Time Permanent

Benefits:

• 5% pension
• 25 days holiday plus bank holidays
• Staff days out
• Training courses offered

Exciting opportunity for a Personal Injury Secretary. You will be responsible for providing secretarial and administrative support to the Personal Injury and Clinical Negligence Teams, including arranging appointments and dealing with client queries in person and by phone, together with preparation of correspondence and documents by audio typing via the digital dictation system.

Key Responsibilities as Personal Injury Secretary:

• Filing, photocopying and opening/closing client files in a timely manner.
• Maintaining and coordinating diaries and diary notes and reporting on these to the team fee earners as necessary.
• Regular consideration of client files and liaising with team fee earners on action required.
• To provide ad hoc secretarial cover for sickness and holiday absences in the team when needed.
• Compliance with the firm’s accounts and administrative disciplines and procedures.
• To agree clear objectives linked to the company’s business plan and participate in the performance management system, assessing performance and giving feedback as relevant.
• To have a personal development plan and evaluate the effect of training on achievement.
• To clearly identify the standards and systems required to continually improve our client service.
• To comply with all the company’s relevant policies and procedures.
• Ensure confidentiality on all appropriate matters and recognise that any breach of this confidentiality will be treated very seriously.

Key Requirements:

• Excellent audio typing skills.
• Ideally be familiar with clinical negligence and/or personal injury work.
• Both literate and numerate.
• Competent in the use of MS Word and Outlook (Professional) gained in a working environment, preferably the legal industry.
• Clear verbal and communication skills.
• Team working (flexible and adaptable to the needs of the team).
• Ability to work on own initiative.
• Keen to ensure the needs of clients are met wherever possible.
• Attention to accuracy and detail.
• Clean and presentable in appearance.