Job Opportunity: Housing Revenue Support Officer (Temporary)

Position: Housing Revenue Support Officer
Contract: Temporary, ASAP - 3 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: £22.51 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: BN11 1HA

Job Purpose:

As Housing Business Support Team Leader, you will manage the Business Support Team to ensure the delivery of a high-quality service that is responsive to internal and external customer needs.

Key Responsibilities:

• Lead and manage the team to ensure they are efficient and effective in delivering services and strive for continual improvement.
• Supervise, train and develop staff including the allocation of work, ensuring deadlines are met, checking the quality of work and dealing with queries.
• Liaise with housing managers on an ongoing basis to ensure housing teams are provided with the flexible business support they need to carry out their functions. This may include, for example, preparing paperwork and packs, undertaking printing, organising mailouts, logging repairs, dealing with customer enquiries or covering phones.
• Coordinate the formal complaints process, Freedom of Information and Data Protection requests and Councillor enquiries for the wider Housing services.
• Ensure incoming posts is scanned, indexed and distributed effectively

Qualifications and Experience:

• Business Administration NVQ
• Knowledge Knowledge of IT packages Knowledge of Housing Services
• Experience in using databases and spreadsheets for record-keeping
• Experience in managing staff
• Experience in developing and maintaining filing systems

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