Scheduler/Service Co-ordinator
Temp to Perm
Location: Uxbridge
Salary: £24,000 -£28,000

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring our customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:

• Answering phone calls and logging jobs
• Addressing customer queries efficiently
• Arranging engineer visits and site parking
• Preparing site visit paperwork
• Daily communication with engineers
• Controlling and scheduling engineers' workloads
• Downloading job information
• Preparing parts and paperwork for engineer collection
• Providing on-road and on-site job support
• Checking parts received before scheduling
• Reviewing open jobs weekly
• Monitoring job progress to ensure timely completion
• Uploading engineer information to customer systems
• Maintaining the engineers' scheduled work diary
• Updating customer call log systems

Standby Rota:

• Participating in an out-of-hours emergency response cover on a rota basis (one week in four)
• Screening emergency calls before forwarding them to the on-call engineer
• Receiving additional pay for standby duties

Requirements:

• Excellent communication and organisational skills
• Ability to manage multiple tasks and priorities effectively
• Experience in customer service or a similar role is advantageous
• Proficiency in using computer systems and software for job logging and scheduling
• Willingness to participate in the standby rota and handle emergency calls

Benefits:

• Competitive salary
• Additional pay for standby rota participation
• Opportunities for professional development and career progression

If you are a proactive individual with a passion for customer service and organisational excellence, we would love to hear from you. Join our team and contribute to our mission of delivering exceptional service to our valued customers. We are a small friendly team, and have a little dog as a regular visitor.

Apply now to take the next step in your career!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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