Position: Service Advisor
Location:Southampton
Employment Type: Full-Time

About Us:

Our client prides themslves on delivering exceptional customer service and high-quality automotive care.The  team is dedicated to maintaining the trust and satisfaction of their customers. We are currently seeking a motivated and experienced Service Advisor to join our dynamic team.

Job Description:

As a Service Advisor, you will be the liaison between our customers and our service technicians. You will play a crucial role in ensuring that our customers receive the best possible service experience. Your responsibilities will include:

• Greeting customers and assessing their service needs
• Providing detailed explanations of services and repairs
• Preparing accurate cost estimates and timelines
• Coordinating with service technicians to ensure timely and efficient repairs
• Maintaining regular communication with customers regarding the status of their vehicles
• Managing and updating customer records
• Ensuring customer satisfaction by addressing any concerns or questions

Key Responsibilities:

• Welcome customers to the dealership and listen to their concerns regarding their vehicles
• Accurately document vehicle issues and service requests
• Provide customers with detailed information on necessary repairs and maintenance
• Prepare service estimates and obtain customer approval for work
• Schedule service appointments and coordinate with service technicians
• Follow up with customers to ensure their satisfaction and handle any complaints
• Maintain customer records and service history
• Stay informed about new products, features, and service techniques

Requirements:

• High school diploma or equivalent; additional technical education or certifications are a plus
• Previous experience as a Service Advisor or in a similar customer service role, preferably in an automotive setting
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency in using dealership management software and Microsoft Office Suite
• A valid driver’s license with a clean driving record
• Knowledge of automotive technology and repair processes is preferred
• Ability to work in a fast-paced environment and handle stressful situations

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive benefits package, 
• Ongoing training and professional development opportunities
• A positive and supportive work environment
• Opportunities for career advancement within the dealership

How to Apply:

If you are a customer-focused professional with a passion for the automotive industry, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this position