Complaints Officer
Posted 6 days ago by MMP Consultancy
MMP Consultancy are working with a fantastic public-sector organisation to recruit a Repairs Complaints Officer to work on a temporary contract in London.
We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of reactive maintenance programmes.
Responsibilities:
* Develop positive relationships with tenants and contractors to provide accurate information
* Respond to all enquiries in relation to repairs requests including responding to emergency and urgent maintenance queries
* Compile relevant information to respond to complaints
* Monitor tenant satisfaction, ensuring SLA's are met through complaints handling, surveys
* Provide formal written reports and responses to complaints.
* Minute taking
Ideal Candidate:
* Previous experience of working in building repairs and maintenance ideally in a front-line service
* Effective communicator at all levels, you will be able to work proactively and independently
* Experience of managing, resolving and responding to complaints
* Proficient in the use of Microsoft Office and experience of Housing Management/Repairs databases.
- Type:
- Temporary
- Start Date:
- ASAP
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- GL/Req/013346_1719926257
- Job ID:
- 221932022
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