Credit Controller (Early Collections Debt Specialist)

• £27,000 to £28,500
• Poulton le Fylde, FY6 8JX
• Office based

About Utility Collections Ltd

Your experience of the collections industry has probably felt transactional to this point. It can be repetitive, and this industry can certainly be extremely tough at times!

It’s different here at Utility Collections, we are a fast-growing commercial energy debt recovery scale-up. We partner with energy suppliers and their customers become our clients. Business energy consumers are usually facing pretty unique circumstances and you’ll need to take a consultative approach to work here.

As we continue to grow and expand our portfolio, we are looking to further increase our team of Early Collections Debt Specialists to meet growing client demand whilst maintaining exceptionally high service standards.

• Managing an allocated portfolio of indebted client accounts to promote timely collection.
• Create a positive impact on historical debt and reduce outstanding payments.
• Continually monitoring any customer payment schedules.
• Working closely with operational and commercial managers throughout the business.
• Maintain a structured collection process and develop effective relationships with clients & account holders.
• Update and maintain the CRM system with cash allocation, payment processing and explanatory annotation.

Ideal Candidate Skills

• Exceptional communication skills.
• Strong & confident telephone manner.
• Experience within gas & electricity, energy, utility supplier, consultancy or TPI industry
• Organised and able to follow processes to deliver a high and consistent service
• Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
• Well-presented and approachable
• Proficient in Microsoft Office, and able to adapt to custom built CRM
• Experience within debt resolution and collections environment (Preferable but not essential)
• Desire to truly enjoy where you work and what you do