Tudor Employment Agency are currently recruiting for Customer Experience Advisors to join our prestigious client based in Cannock.

These positions are to respond professionally and efficiently to all inbound customer enquiries. The Customer Experience Advisor must ensure 100% customer satisfaction with regards to rates, services and invoice queries, as well as the handling of service failures consistent with our clients performance standards.

Duties will include:

• Providing a professional and timely response to customer enquiries
• Communication via a range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation procedures
• Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions
• Provide rates / quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
• Conducting customer reviews for feedback to ensure satisfaction with service
• Director complaints, referrals from Service Centers, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
• Build strong relationships with internal and external customers
• Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
• Sales team support: logging and assigning leads to sales team, contract checks, validating

Please note: Applicants MUST be able to commit to a minimum of 8 weeks 

Hours of Work: Monday to Friday 08.30 – 17.00

Rate of Pay: £11.44phr

In order to be considered for this position or for further information please contact our Commercial team on (phone number removed) extension 1003, 1004 or 1020.

Alternatively, email, text or WhatsApp your contact details and we will call you back – (phone number removed) - Quote TEAVEOCUS/21

#TeamTudor await your call!