IT Support Apprentice
Posted 28/06/2024 by Acora
We are looking for an enthusiastic and motivated individual to complete an Information Communication Technician Apprenticeship.
You will be working in a busy outsourced IT support department with years of experience around you to guide you through your apprenticeship journey. You will be exposed to a large array of hardware and software to troubleshoot and learn.
At the end of the apprenticeship, you have the possibility of being taken on as a permanent full-time employee as 1st Line Support Technician. Subject to a position being available.
Job Responsibilities
- Raising cases from emails received to the department from our customers
- Raising cases from our proactive monitoring system
- Creating and maintaining our knowledge-based articles
- Completing administrative cases for customers with assistance from colleagues
- Assisting colleagues with their cases to consult with customers and implement technical fixes
- Office administrative tasks
Knowledge & Experience
- Excellent communication skills and good team player
- An interest in IT and technology in general
- Knowledge of Microsoft Operating Systems and Applications
- Customer Service Experience
- Accuracy and attention to detail
- An ability to work to deadlines
- GCSE Information Technology grade C or above
- GCSE English grade C or above
- GCSE Maths grade C or above
- A Full Clean Driving License
- Type:
- Apprenticeship
- Start Date:
- Immediate
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- DS/Apprentice
- Job ID:
- 221911827
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
