Manpower are now recruiting for a French speaking HR Advisor for one of our National Client.

Location: Chester (CH4)
Start Date: 12/07/2024
Duration: 9 Months
Pay Rate: £22 per hour

• Perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony.
• Use discretion and independent judgement to advise the customer and determine best method of resolution.
• Provide employees and managers with policy advice, i.e., leaves of absence, new ways of work etc, as well as options to address issue.
• Guide manager on process for application of policy.
• Support execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes
• Guide employees and managers to available resources, e.g. toolkits or training materials developed by HR Expertise Teams, as appropriate
• Triage inquiry to ensure full understanding, and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
• Ensure accurate policy representation in interconnected systems/processes.
• Provides feedback to assist in developing client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved Tier 1 communications, etc.).
• Demonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
• Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
• Provide high touch customer service that meets expected service levels and business performance goals.
• Champion direct access processes by using change management skills to influence Managers and Employees.
  Support the integrity of employee records and Workday data, assuring legal and regulatory compliance.
• Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).
• Ensure proper documentation of inquiries, root cause, and resolutions.
• Liaise with third party vendors as applicable to resolve customer inquiries.
• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes.
• Identify and report any call trends or product trends to the Team Lead or Supervisor.
• Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
• Participate in scheduled and ad hoc training in order to improve policy and process acumen

Must have experiences:

• Human resources operational experience
• General knowledge and understanding of HR policies, processes and Regional Employment Laws
• Have worked in a rapid, fast-moving environment, which is both complex and changing.
• Practical operational experience of HR processes, e.g., hire, payroll, benefits, performance
• Have worked in a multi-cultural/multi-country work environment
• Ability to use business judgement when assessing requirements and performance, in order to identify the right solution to meet business needs Previous experience working in a shared services environment preferred
• Require college degree
• Prefer HR speciality certification to demonstrate theoretical understanding and application of HR practices
  

Desired Skills:

• Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.
• Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps
• Demonstrated strong attention to detail
• Language Requirements beyond English: Proficiency in French
• Highly computer literate with knowledge of HR systems and processes