Example Recruitment Group are looking for an Office Administrator to join our busy clients orgaisation. Must be based in Stratford. Lookign for administrator with 1 year+ experience, who is a confident individual with the ability to 'hit the ground running' - self-starter who can get to grips with new project/concepts quickly.
 

Position: Office Administrator - Full Time - Office based
Working hours: Monday - Friday 8am - 5pm - Hybrid / Working From Home  
Salary: £24,000
Location:Stratford, E15 - Hybrid / Working From Home  

About Us
An established business offering essential plumbing and heating services, electrical services, property maintenance and refurbishments including bathroom and kitchen installations and managing large maintenance projects.

Having experienced significant growth in the last couple of years we are looking to recruit Office Administrators to support the growth. The role will expand and develop according to the candidate’s capabilities.

The Role
Dealing with general calls and administration duties, taking specific ownership on repair calls, follow up on recommendations, issue quotes, order parts, preparing jobs for invoicing.

Working with Team Leader on bookings on all repairs and servicing, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).

General Day to day administration work as follows;

•  KPI reporting
•  Referring for new boilers
•  Ordering best price parts and raising purchase orders
•  Reporting immediately on receipt of warning notice/ safeguarding issues
•  Keeping residents updated and  dealing with suppliers
•  Requesting orders for chargeable items and  preparing jobs for invoicing
•  Liaising with Surveyors and arranging joint visits

Duties to:

•  Handle in/outbound telephone/email enquiries professionally and efficiently
•  Ensure that procedures are followed
•  Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints
•  Deal with any paperwork required and support the accounts department.
•  Deal with general administration duties
•  Book, allocate and organise work for operatives.
•  Liaise with suppliers, operatives, customers/clients and other office staff.
•  Attend regular update meetings to discuss contract performance & raise any issues.
•  Create and update any existing excel spreadsheets
•  Monitor and oversee all daily services ensuring they are allocated to relevant engineers
•  Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary
•  Manage engineers’ daily workload, ensuring engineers are in the correct locations with correct amount of daily work.
•  Update their bespoke software with correct job notes relating to queries
•  Any other duties as and when required in order to meet the needs of the business.

Desired Skills & Experience
We are looking for an enthusiastic, approachable, and practical person to join our team. You will have:

•  Excellent command of the spoken and written English Language
•  The ability to work under pressure and meet deadlines
•  Attention to detail with good computer skills including Excel
• Benefits
•  We offer a fun & friendly work environment
•  Casual dress code
•  Company pension
•  Christmas & Summer parties
•  28 days holiday (including bank holidays)