Housing Support Officer

Full Time - 37 Hours

£25,257.93

We have an opportunity for a Housing Support Officer to join our friendly and supportive Housing Customer Experience team to assist our customers in getting the most out of their tenancy.   

The role    

As a Housing Support Officer, you will support new and existing customers who may need additional assistance in managing their tenancy. You will work with our customers to improve their emotional / physical wellbeing and help them to access digital services as well as provide energy advice. You will also assist customers with identifiable domestic cleaning issues (including hoarding). With excellent communication skills you will liaise with internal colleagues and external agencies to ensure the best customer experience.   

What we are looking for 

• Experience of working in a support capacity within a people centred environment  
• A good understanding of the principles of practice in working with vulnerable people   
• Good problem solving and negotiation skills  
• Good IT skills and an understanding of needs and risk assessment  
• The ability to work with service-users, colleagues, families and individuals from external agencies  
• Willingness to participate in learning events and undertake a formal qualification e.g. NVQ 3 Health & Social Care   

You must also hold a valid driving licence and have access to a vehicle with appropriate vehicle insurance.     

What we can offer in return 

• A competitive salary and annual leave entitlement    
• Annual leave increasing for every year of service up to 5 years totalling 38 days (inc bank hols)    
• Defined Benefit Pension Scheme    
• A range of other benefits        

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!     

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation. 

Housing Support Officer