This is for a new site opening October 2024. Initial training will take place in our BOW store ( E3 2TB)

Attic Self Storage is looking for a smart, hard-working, self- starting,motivated and gregarious individual who desires to be part of a fast-growing, professional, award-winning team. Working within a dedicated andhard-working team, you can work with intelligent, talented and drivenpeople. Being part of a tight-knit team will mean you can have an immediate impact and be highly visible to Senior Management.

This represents a fantastic opportunity for the right individual to grow anddevelop within the business, progressing their career over the medium tolong term. Self-storage is a new, vibrant and fast-growing market in the UK,and you will be gaining skills in a unique industry.

You will have a key role in meeting client needs, delivering a high level of service, and responding to new enquiries to drive salesand overall store

Key duties will include:

•Customer Assistance: Assisting customers with inquiries, productinformation, and purchase decisions.

•Sales: Promoting and selling products or services to meet or exceedsales targets.

•Problem Resolution: Resolving customer complaints, concerns, orissues promptly and satisfactorily.

•Product Knowledge: Maintaining up-to-date knowledge about theproducts or services offered.

•Cross-selling and Upselling: identifying opportunities to recommendadditional products or services to customers.

•Communication: Effective communication with customers throughvarious channels, such as phone, email, or in-person.

•Documentation: Keeping records of customer interactions andtransactions.

•Feedback Collection: Gathering feedback from customers toimprove products or services and reporting it to management.

•Team Collaboration: Collaborating with colleagues and team membersto ensure a seamless customer experience.

•Adherence to Policies: Following company policies and procedures,including those related to sales techniques and customer service.

•Act in good faith to the business and your colleagues always

Your Skill Set

You will need to have existing experience at this level in retail/sales orcustomer service/customer care.

Telesales experience would be a major advantage. In addition, you will be:

• Self-motivated, self-starting and hard working

• Competent with MS Office

• Strong communication and interpersonal skills

• Bright, positive and enthusiastic

• Experienced at consultative sales and delivering

first-class customer service

• Literate and numerate

• Driving a forklift or being trained to do so

The successful candidate will also live within 30 minutes of the store. Previous experience in telesales, consultative sales and/or customer service is essential with self storage an advantage 

Whats in it for you?

• SC: 33K OTE

• 25 holiday days + bank holidays, including bonus days (34 days per year min)

• Birthday day off

• Perkbox employee perk platform

• Medicash health plan

• Champion on monthly bonus

• Champion of Year bonus

• Team night outs

• Pension up to 3% contributions

• Christmas and New Year’s shutdown (taken from holiday entitlement)

• Career development

• Enhanced paternity pay 

• Cycle to work scheme