Customer Service Advisor
Posted 18/06/2024 by Recruitment Solutions (NW) Ltd
Job Title: Customer Service Advisor
Location: Rochdale
Salary: £23,500
About the client
Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service Advisor team in their state-of-the-art facility in Rochdale.
What’s on offer
- Pension scheme
- Free parking
- Private health insurance
Duties & Responsibilities
The Customer Service advisor will have numerous duties, including:
- Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, at all times.
- Communicate in a professional manner with all customers by telephone, email and letter.
- Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.
- Liaising with Network Hub and other Network Members to facilitate timely deliveries, investigate and resolve any customer queries, problems or complaints.
- Maintain up to date and accurate records of customer discussions and all correspondence.
Skills & Experience
- Customer Service Experience
- Ability to build relationships quickly over the phone
- Excellent communication skills
- Strong problem-solving skills
- Extremely organized
- Strong Microsoft Office 365 experience
If you are interested in the Customer Service Advisor position, please apply via CV Library, or call on (phone number removed)
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- CSACL180624
- Job ID:
- 221848860
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