Location: Liverpool City Centre

Salary: up to 35k per annum, depending on experience
Hours: Monday - Friday, 9 AM - 5 PM

• Client Interaction: Engage with clients over the phone and via email to understand their insurance needs and provide suitable quotations.
• Customer Service: Deliver excellent customer service by efficiently and effectively meeting customer requirements for new business.
• Policy Adherence: Follow company policies and procedures to ensure compliance and standardization.
• Process Improvement: Actively identify areas for improvement within processes and propose potential solutions to enhance efficiency.
• Quotation Process: Understand and execute the necessary processes and procedures to provide accurate insurance quotations.
• Product Information: Ensure all product information provided to clients is clear, fair, and not misleading, enabling informed decision-making.
• Record Keeping: Maintain thorough and accurate records of all customer interactions, ensuring data integrity and compliance.
• Complaint Handling: Identify and refer complaints to the appropriate complaint handler in a timely manner.
• Query Management: Handle queries via email, telephone, and in person, ensuring all service level agreements (SLAs) are adhered to.

• Experience: Minimum of 2 years of experience working in the insurance industry.
• Education: Educated to GCSE level or equivalent.
• Skills: Strong communication and negotiation skills, with the ability to interact professionally with clients and colleagues.
• Attention to Detail: Excellent attention to detail, ensuring accuracy in quotations and record-keeping.
• Customer Focus: A strong commitment to providing excellent customer service.

This is an excellent opportunity for someone with experience in the insurance sector looking to further their career. We offer a supportive and dynamic work environment with opportunities for professional growth and development.

If you are interested in this role and meet the above qualifications, please apply now

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Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.