Senior Housing Options and Homeless Prevention Officer

Uxbridge


Job Role

To provide expert advice, undertake complex case work, represent the Local Authority in high profile situations and proactively contribute to support the effective leadership and management of the Housing Options, Move-On and Homeless Prevention service for residents in need of housing advice and assistance.

Be responsible for proactively contributing to leading a service delivering housing options advice, including low cost home ownership, preventing homelessness and undertaking statutory assessments.


Key Accountabilities

To be responsible for the selection, development and performance of project teams for the delivery of agreed priorities and programmes within the Housing Service and other corporate and cross-cutting service areas.

To provide support so that all team members receive the appropriate level of communication to maintain engagement with the Council's vision, priorities and activities.

To actively contribute to the effective operation of the range of panels available to enable key groups to access suitable housing and support, ensuring consistency and transparency in decision making.

To actively contribute to the effective operational delivery of key frontline services, including a timely, high quality casework management service and customer-focussed contact arrangements. This will include taking the practical lead to develop and implement clear procedures and professional standards to achieve excellence in day-to-day service delivery.

To communicate clearly and effectively with staff, customers and their representatives, Elected Members, colleagues and other third parties around all aspects of the service delivery and linkages with other areas, promoting a widespread understanding of the service and its capacity in order to manage stakeholders expectations and agree realistic outcomes and goals.