Workplace Experience Coordinator

Location: Liverpool

Hours of work: 40

Contract Type: Permanent

Our client delivers integrated facilities management services to the Government Property Agency (GPA) across a national portfolio in the UK, with specific geographic region requirements as outlined in the contract.

Job Description

As a Workplace Experience Coordinator, you will be integral to creating environments that foster well-being, productivity, and a positive company culture for our client.

​Working within the workplace experience team, you will curate an atmosphere that our end users actively want to be part of, driving the customer touchpoint journey and serving as an ambassador for exceptional workplace experiences.

​You will continuously seek opportunities to enhance onsite service and implement new initiatives aligned with the client vision.

​Our client is dedicated to equipping our Workplace Placemakers with the knowledge, skills, and tools necessary to deliver outstanding service, connecting people and places to optimise performance.

​As the Workplace Experience Coordinator, you will play a crucial role in creating memorable experiences for internal and external stakeholders, promoting a service culture mindset and fostering behaviours that positively impact colleagues and customers.

​Key Responsibilities

• Assist in delivering the unexpected to our clients through first class customer service
• A natural host that can make customers, visitors and colleagues feel at home within the location
• Main point of contact for customer requests and enquiries
• Assist in answering all telephone enquiries for the site, room bookings and set up
• Support the onsite Management team with high profile events
• Support and create the best customer and workplace experience
• Develop relationships and capture client's individual requirements for future site visits
• Have a keen eye for detail and share your notes and feedback to the teams
• Work on community initiatives to develop connections
• Undertake tours of the building to ensure best practice and report any faults and concerns at the earliest opportunity
• Supporting any key events in and out of normal working hours

Professional and Personal Competencies/Qualifications

• First Aid trained preferable, but training will be provided as part of the role
• IOSH preferable but training will be provided as part of the role
• Workplace Experience Programme training preferable but could be provided as part of the role
• Level 2 Food Safety certificate but it can be provided
• Experience of working in a high-profile environment
• Excellent communication skills both verbal and written
• Must be able to work within a highly confidential environment
• A high level of Microsoft Office application knowledge and experience
• Working in Public Sector commercial environments is preferable
• Successfully managing multiple stakeholders demands and associated time pressures