Travel Reservations Customer Service Agent

Permanent Role | Ormskirk – Office Based | £23,000 – £24,500 DOE

Monday – Friday 9am-5:30pm + Rotational Saturdays

Do you have a passion for travel and delivering exceptional customer service? Join a leading UK-based touring expert specialising in escorted holiday adventures! With our rapid growth, we're seeking a dedicated Reservations Agent to help customers plan their dream trips.

Why You'll Love This Role:

• Exciting Opportunities: Promote and book unforgettable travel experiences.
• Customer-Centric: Make a real difference by ensuring top-notch service.
• Team Collaboration: Work closely with Aviation, Operations, and Ground Agents.
• Growth and Development: Continuous learning and contribution towards organisational targets.

Duties of the Role:

• Ensure enquiries are answered in a timely fashion and in a helpful and precise manner.
• Complete all administration to process the booking efficiently and accurately.
• Build customer confidence in level of service provided by managing expectations.
• Deal effectively with issues and complaints and determine the next best step.
• Liaise with Aviation and Operations to ensure the booking is finalised as appropriate.
• Responsible for inbound calls and emails as required.
• Continuously monitor service delivery to share best practice with the team.
• Nurture e-mail relationships with other relevant partners e.g Ground Agents.
• Contribute positively towards achievement of organisational targets.
• Develop own skills and knowledge to improve customer service performance.

Ideal Candidate:

• Strong customer service experience
• Excellent communication skills
• Strong geographical knowledge
• Worked in a fast-paced environment
• Attention to detail and organisational skills
• Positive, adaptable, and empathetic

What They Offer:

• 24 days holiday + your birthday off (plus Bank Holidays)
• 5% pension contribution
• Discounted holidays and tours
• Opportunity to buy and sell leave through salary sacrifice from Jan 24

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.