Customer Care / Order Management Representative

Location: Irlam, Manchester

Your Rewards: Competitive Salary /Bupa Health Care / Company Bonus Scheme / Share Purchase Options

The Customer Care / Sales Order Representative  will have direct interaction with our external as well as internal customers on a daily basis.

All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.

What you will be doing

• Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.
• Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
• Shipment scheduling according to product availability.
• Invoicing of shipped orders
• Arranging goods collections
• Professionally handle incoming requests, via phone and email, to ensure that issues are resolved both promptly and thoroughly to strive to achieve a “close-loop” resolution process for the customer, limiting the need for customer call back.
• Actively and diligently pursues answers from internal resources.
• Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.
• Strong communication and multi-tasking skills with a focus on strong attention to detail.
• Able to work independently; motivated to seek guidance from wider network of colleagues.
• Other duties as assigned.

Qualifications

• Experience preferably in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.
• Professional demeanour; excellent phone skills, strong attention to detail, team player.
• Customer-first attitude a must; understands that the customer is the driving force behind all activity.
• Ability to work in a high-volume environment with minimal supervision is required.
• Experienced ERP, Microsoft Office proficiency.
• Excellent time management and organizational skills with the ability to effectively prioritise
• European language(s) desirable (German preferred)