Shawthorpe are seeking a Trainee Service Technician to join the team based at their site based in Telford, Shropshire.

Job Purpose

A varied role enabling the business to support customers and boost business growth. This is achieved by tackle various tasks, analysing problems, and repairing equipment in a timely and accurate manner to meet business requirements.

Duties and Responsibilities

Service and repairs:

• Analyze service requirement.
• Repair according to service requirement.
• Perform planned (and preventive) maintenance, emergency repairs to equipment in the workshop and at customer site.
• Carry out product upgrades.
• Product and measuring device calibration.

Customer contact:

• At customer site.
• In the workshop.
• Via telephone and email.

Administration:

• Acceptance of goods arriving for service and booking into system.
• Follow up and documentation of performed service.
• Time management and time reporting.
• Checklists.
• Service order processing.
• Insight in service agreements and ability to make an offer for smaller service work.
• Packing and dispatch of goods & customer returns.

Improvement: Develop and improve service processes.

Qualifications/Knowledge/Skills/Experience (Desirable)

• Experience working within a service/maintenance role would be beneficial but not essential as training will be given.  
• Driving license
• Good computer skills
  • Office package
  • Navision (previous experience is a merit)
• Fluent in English (requirement)
• Forklift license holder (beneficial although training would be given)
• Ability to learn new tasks quickly.
• Ability to work unsupervised.
• Accurate, accountability, efficient and structured team player.
• Ability to instruct others as needed.
• Social competence:
  • The company's public face.
  • Represent the company in a professional manner.
  • Good communication skills, responsive and solution oriented.

Working Hours
Working hours are mainly within office normal hours, 8.30 – 17.00 Monday – Thursday, Friday 8.30 – 16.00 Hours. Out of working hours paid as overtime.

The position requires travelling to customers’ site (mostly nationally) and can require the technician to stay overnight – short notice may be necessary at times (eg: within 24 hours) therefore a flexible approach will be essential.

Must be able to work away from home at times, around 1-2 Weeks per month, all expenses paid.

Benefits / Package
£12 per hour.

Temp – Ongoing to Permanent.

28 days holiday, plus statutory holidays.

Overtime available!

“Shawthorpe is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.”