Operations Coordinator

Teleconsult UK - Milton Keynes

Due to success and expansion, Teleconsult UK are looking for an Operations Coordination to further support the current operations department responsible for the day-to-day workflow, radiologists and customers. Full training will be provided as well as a structured career development plan.

Teleconsult UK was founded in 2018 and is a successful Teleradiology reporting business that supports clients in the NHS and Private Sector.

Hours:

The normal contractual hours of work are 40 hours a week from 8:00 a.m. to 5:00 p.m. each day, Monday to Friday, with one unpaid hour for lunch taken between 12.00 noon and 2.00 p.m. each day.

• Organise radiologists daily workflow and ensure reporting is completed within KPI targets ensuring accuracy and escalation of exceptions
• Attending to the administration of urgent reporting requests within KPI levels
• Be proactive and assist with general queries regarding operations as per line manager's needs
• Daily responsibility for cross-checking output against incoming data
• Daily monitoring of the PACS, integrated systems, and interfaces
• Making telephone calls as per requirements
• In permanent contact with IT Manager and reporting in swift manner all problems arising from IT issues from Radiologists or Clients
• Communicate effectively with clients to ensure safe standards are met at all times

Knowledge, skills and experience required:

· Previous experience in operational/healthcare/account management role preferred

· High attention to detail

· A high standard of written and spoken English

· Excellent communication skills

· Excellent organisational skills

· Excellent analytical and problem-solving skills

· Excellent customer service