We are Porsche. We are home to what is, in the extraordinary scale of the automotive world, a small family of passionate enthusiasts - established in 1948 and run in Stuttgart to this day by the same family that bears the company name.

In the UK, we are trusted to represent and care for some of the most exciting, fastest, most advanced and beautiful cars ever created. We work with incredible and often inspiring customers who rightly expect our performance and ambition to match that of our cars.

Being relatively small means we are agile - an environment in which creativity thrives. It also means every one of us makes a difference. When it comes to creating our cars, we sweat the small stuff and we truly care about every part of our business - whether on the road, competing on the track or in styling and dynamics. We are aiming to establish the benchmark in an industry in which the bar is set very high.

Porsche, along with the whole automotive industry, is facing a speed of transformation not seen since the demise of the horse and cart. New technologies are influencing the way we do business and customer behaviours and expectations are changing just as rapidly.

Porsche prides itself on delivering a first-class ownership experience to its customers. In Ownership Strategy our aim is to provide our customers and network of Centres with market-leading service and maintenance programmes that drive business growth while exceeding customer expectations. We believe in a ‘customer for life’ strategy ensuring every customer is cared for in their ownership journey no matter the model or age of Porsche they own.

To maintain a high level of customer experience we must be on the front foot, pioneering new products and processes to retain our customers throughout their ownership lifecycle.

As the Service Programmes Manager you will be responsible for managing programmes and systems that drive long term-customer retention supported by clear marketing communications and point of sale materials that speak to customers in a modern, luxury manner.   

Reporting to the Manager, Ownership Strategy, the specific areas of responsibility may include, but are not restricted to the following:

• Development of the Porsche service business, growing market share in line with strategy ambitions
• Management of long-term service customer retention within the Porsche network across the 1-15 year vehicle parc
• Management of the Porsche Approved Warranty programme from a sales, marketing and regulatory perspective
• Planning and executing an effective aftersales marketing communications plan to support the Ownership strategy
• To identify and deliver new programmes and opportunities in line with market evolution and customer demands
• To drive digital, customer centric processes in line with a modern retail experience
• Management of tactical retention activities including service plans

Requirements

What we are looking for?

You should ideally:

• Have a passion for delivering innovative aftersales programmes that result in best-in-class customer experience and clear ROI
• Have a strong understanding of the automotive aftersales sector, service retail environment and associated challenges faced by both Centres and customers
• Have the ability to manage multiple projects independently and/or work collaboratively to achieve the best possible outcome
• Have demonstrable experience in a similar environment, having successfully delivered aftersales or similar projects in a complex and multi-disciplined function
• Have experience managing regulated products and associated due diligence processes
• Have experience managing complex budgets
• Have experience managing multiple stakeholders including interaction at executive level
• Be able to confidently act as the Porsche subject matter expert relating to your portfolio of work
• Be able to communicate complex ideas clearly and with impact
• Be confident analysing and working with complex data
• Be willing to challenge the status quo and come up with new ideas

Benefits

We are looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Cars Great Britain for what promises to be an incredible journey as we respect our history and embrace our future. In return you will receive a highly competitive salary, 10% annual bonus scheme, VW Group company funded vehicle, option of a 2nd VWG vehicle at preferential leasing rate, private medical insurance, defined contribution pension scheme, 27 days holiday per year and other attractive benefits.

This is a full time role but we offer agile working policies and the ability to work flexibly. Naturally, a full driving licence is required.

Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant.