We have an exciting opportunity for an Asset Support Coordinator on a 6 month FTC to provide a professional and efficient customer service as part of a dedicated team for Home & Community Maintenance. You will take ownership of enquiries, keeping customers informed and effectively support with the planning, prioritising and completions of works.

At FCH diversity is the cornerstone of our values and culture. We believe in creating a workplace where every voice is heard, valued, and respected. Diversity is about embracing a multitude of perspectives, experiences, and backgrounds that enrich our collective understanding and drive innovation. By fostering an inclusive environment, we empower our colleagues, ensuring that everyone has equal opportunities to thrive and contribute to our shared success. If you're passionate about making a difference and believe in the power of diversity and inclusion, we invite you to join us in shaping a brighter future together.

We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity. Not only this, but we aim to put our people first by offering hybrid/agile working (dependant on position), a great pension scheme (up to 12% employer contributions!) and many other benefits which show our appreciation for the hard work that everyone puts in here. We each work to our Freebridge Values; Belong, Own It, Think Customer, One Team One Purpose and Be the Change.

In line with our five-year strategy, we are looking to build 750 new homes by 2026! This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.

Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King’s Lynn and West Norfolk. Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles. We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team. Over the last 14 years, there have been numerous achievements, not least delivering our tenants’ promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.

Please note this position is a 6 month fixed term contract.

Requirements

• Use a range of access channels to receive and respond to customer requests including: o   Interpreting customers issues within their homes or community areas for repair works. o   Applications for customers to make changes to their home which require permission. o   Applications for adaptations to support customers to live independently in their home
• Work with colleagues to respond to customer requests and enquiries, taking ownership
•  Build and maintain strong working relationships with operatives, surveyors and contractors that enables learning to support with continuous service improvements
•  Understand customer circumstances and availability to appropriately prioritise and schedule works, minimising customer disruption
• To support with communication to customers for planned works, complaints, disrepairs, landlord permissions, adaptations, etc

Knowledge and Experience

• Excellent planning and organisational skills and the ability to manage competing priorities
• Strong verbal communication skills with the ability to adapt to different audiences and situations 
• Strong attention to detail
• Experience of working with customers in a fast-paced environment
• Customer focused with the ability to ensure service levels are maintained in line with required standards

Benefits

• £28,266.00 per annum (6 month FTC)
• Full time of 37 hours a week, Monday to Friday
• Hybrid Working
• Great Pension Scheme
• Full access to an Employee Assistance Program
• Customer focused, team working environment
• Employee discount perks including 100s of high street discounts
• 25 days holiday + bank holidays (rising to 30 days after 5 years)