We currently have a fantastic opportunity for a Works Planner for Empty homes to join our team on a temporary basis. In this role, you will be responsible for planning and coordinating the delivery of environmental services provided by Together Housing. This includes tasks such as waste management, Clean & Clear, Grounds Maintenance, and environmental improvement projects.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

This is a temporary role (monthly rolling contract)

Requirements

Key responsibilities of the Works Planner for Environmental Services include:

• To ensure that work is planned to maximise time on site and productivity through the effective use of the electronic scheduling system, to promote a ‘right first time’ ethos and highly focused customer service to all residents.
• Act as the main point of contact for the Customer Service Team in relation to planned and responsive jobs being undertaken, Manage the efficient and appropriate allocation of resources through the dynamic scheduling system.
• Allocate appointments to appropriate teams/ operatives, taking account of priority, material/plant requirements, location and existing workloads. Ensuring that works are carried out in the correct sequence making the most efficient use of the available resources to meet target completion dates.
• Monitor the progress of the workforce emerging day and operative’s daily workloads, re-scheduling maintenance as necessary to ensure the satisfactory completion of all works within target completion times and dates, meeting customer expectations.
• Take action as required on the progress and scheduling of planned and adhoc maintenance because of bad weather, travel problems or priorities, ensuring that all customers are kept informed.
• Maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers.

We are seeking an individual with:

• Previous experience in a similar role, preferably in planning or scheduling
• Strong organisational and planning abilities, with the capacity to prioritise and manage multiple tasks
• Excellent communication and interpersonal skills, and the ability to collaborate effectively with various stakeholders
• Sound knowledge of waste management and recycling processes
• Proficiency in working with computer systems and software, including Microsoft Office Suite
• The capability to work autonomously and meet set deadlines
• A proactive and solution-oriented mindset

Benefits

In return, we are offering the successful candidate in the Works Planner role:

• Starting salary of £23,997
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday – Friday.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

 INDTHG