Job Title: Banksman

 Location: Liverpool Airport

 Reporting To: Contract Manager

 Shift: 4 on 4 off roster pattern

 Rate of Pay: £11.44 per hour

 Hours per week: 40 hours average per week (12 hours per shift including the break)

Working as a member of the PRM airside driver Team, you will work closely with a driver in the ambi-lift vehicle to safely deliver passengers to and from the aircraft and terminals. The main responsibility of the role is to safely ensure that the ambilift is docked on/off the aircraft using marshalling signals. You will then assist PRM’s (passengers with reduced mobility) onto the aircraft, to their seat or into the ABM vehicles or terminal buildings which involves passenger and manual handling techniques.

·       Assist the driver in completing the daily Vehicle Check Sheet, to maintain the operational reliability of the vehicle, reporting when necessary any vehicle defaults in line with the Vehicle Inspection procedure.

·       Receive and log the work orders issued by allocators

·       Log the passengers details and flight details using PDA’s.

·       Assist in delivering or collecting the passengers at the aircraft door and assist with the transfer into their seat, wheelchair or vehicle through safe manual handling techniques.

·       Maintain passenger safety while on-board the vehicle at all times

·       Ensure the safe docking of the vehicle on / off the aircraft

·       Ensure that the Allocator is updated on progress of jobs at all times.

·       Complete CCA duties within the terminal when demand requires, this may include escorting passengers through the terminal/security and boarding flights or meeting arriving flights and assisting PRM’s through to baggage reclaim.

·       Promote a safe and secure environment at all times

Carry out any reasonable task requested. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience for the Customer Service Agent role:

·       Previous experience in a similar role would be an advantage

·       The ideal candidate will have excellent communication skills

·       Must have the right to work in the UK

·       Must pass a DBS check

·       Must be able to provide 5 years reference information

·       Must be over 18 years of age

Desirable Skills for the Customer Service Agent role:

·       Excellent communication & interpersonal skills

·       Flexibility

·       Innovative

·       Achievement orientated

·       Energy/Drive

·       Courteous

·       Patient and understanding

·       Security Aware

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Telus our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit (url removed).

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.