Reservationist
Posted a week ago by NOVOTEL
Main responsibilities:
- Daily reservations checks from all platforms (Accor, (url removed), Expedia, FITs, etc.)
- Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
- Daily ckeck of OTAs commissions
- Weekly submission of commissions on Fastcom
- Update of various trackers on a daily basis (such sus No show, Cxl, etc)
- Manage reservations and booking enquiries via telephone, email and face to face
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Arrange and deliver hotel show around in a professional and knowledgeable manner
- To support with group bookings through the whole process and liaise with other departments where required
- To be the first point of call for all client enquiries regarding accommodation and meeting and events
- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
- Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
- Maintain the accuracy of the in-house reservations system
- Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000247323276
- Job ID:
- 1258000000000301280
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