The person filling this role will be responsible for supporting the deployment & recovery of all supported devices that the Device Managed Service provides to Greater Manchester Police.

Working on site at the GMP Openshaw Complex, the role will involve close interface with the customer as well as NEC colleagues. 

The role reports to the Contract Manager, under the direct supervision of the Senior Engineer and will be part of a Managed Service Team supporting the Force.

This role will be ideal for an individual looking to enter the employment market at the start of their career who is looking to gain some work experience in a high-profile organisation.

The successful candidate must pass both Company & GMP security vetting requirements before any employment will commence.

Main Responsibilities

• Follow & contribute to the maintenance of procedures & guidance notes for use by SSS Public Safety & GMP, providing support and guidance as appropriate
• Support the Contract Manager in delivery of contracted services as laid out in the DMS contract
• Book deliveries in/out, collect parcels/mail etc and ensure they're passed to relevant team members.
• Assist in Auditing & inventory management of local and deployed assets to ensure stock in and out is correct - use of the asset management tools provided
• Answer customer queries at the reception area and direct customers to the relevant members of the team
• Handle the return of hardware to suppliers for disposal/repair as required in conjunction with colleagues.
• Participation in any managed service response to support incidents, specific operations and exercises
• Assist in the successful delivery of small projects, upgrades and work packages as appropriate
• Deal with Customers and Visitors who require ‘on-site’ assistance (for example, replacement device ancillary items, advice & support queries)
• Undertake administrative functions (including, but not limited to, goods in/out, order processing in accordance with SSS Public Safety procedures)
• Provide Management Information as required relating to SLA and KPI performance to the Contract Manager
• Support the Contract Manager in delivery of contracted services as laid out in the RMS contract
• Incident Management activity relating to the resolution and closure of all aspects of the services delivered to GMP and liaise with the SSS Public Safety service desk as appropriate
• Asset Management of hardware supported under the managed service contract
• Support the Contract Manager and Senior Engineer as appropriate, in line with the nature and responsibilities of the role of Technical Administrator
• Divisional Liaison with users, both locally and ‘off-site’, in order to gain an understanding of their requirements and deal with all technical aspects associated with the provision of telecommunications and other related special equipment requirements to the Force
• Configuration of mobile hardware prior to deployment to users
• Support the helpdesk as required with device configuration

Secondary Responsibilities:

• Support the Mobile Device team in the following areas:
• Processing Leavers – Updating systems/factory reset of devices/return to stock
• Faulty Mobiles – Updating systems/ factory reset and sending to third parties
• Replenishing Stock on Division – ensure divisions have stock and updating systems.
• Ad Hoc Mobile task as when free - helping with new starters, tech refresh and similar activities

Whilst the above responsibilities are an illustration of the core work activities required of this role, there may be additional requirements on either an ad hoc basis, or that become part of the role due to changes in client requirements. Therefore, it is not possible to provide a comprehensive list, but these requirements will be discussed with the successful applicant/employee as and when required.

Outline of tasks & responsibilities:

• Day to day reception duties, handling customer queries and directing them to the relevant support teams within the DMS.
• Handling goods in/out
• Booking deliveries/returns
• Office administration
• All the above take place in an operational emergency services environment.