Position Overview:

The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand.  You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey.  Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.    

What You’ll Do:

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Provide customers with product recommendations that meet their needs though expert product knowledge.
• Demonstrate selling behaviours that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create meaningful and lasting client relationships and foster customer loyalty through consistent outreach around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning and development by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and cultivate personal and professional growth.
• Consistently demonstrate company values and behaviours in all interactions.
• Support with the execution of all operating standards.
• Accurately and efficiently utilize register systems and store tools in compliance with Canada Goose standards.
• Support in the upkeep of overall physical store maintenance and cleanliness.

Let’s Talk About You:

• Minimum 2 years of retail experience, preferably in a customer focused environment.
• Proven track record of successful sales experience.
• Previous experience working with luxury lifestyle brands in high-volume traffic locations.
• Ability to stand for long periods of time and flexible to work retail hours including evenings, weekends, and holidays.
• Excellent time management and multi-tasking skills.
• Ability to work efficiently in a fast-paced and team orientated environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently and knows when to seek guidance.
• Basic computer skills in Microsoft Office, specifically, Word and Excel
• Proficiency in another language is an asset.