Customer relations

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Conveys the hotel image 

Professional techniques / Production

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages

Team management/ Talent & Culture

•  Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development   
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support.

Commercial / Sales

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products

Management and administration

• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.

Hygiene / Personal safety / Environment

• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).